PalmText

Introduction

PalmText ("we", "us", "our") operates an SMS gateway service at palmtext.com: messages you create in your web portal are sent from your own Android phone's SIM, and messages that arrive for that number are shown back in the portal. This Privacy Policy explains what data we collect, how we use it, and the choices you have.

Data We Collect

Account Data

Email address — used to identify your account and to send the one-time codes you sign in with
Display name (optional) — for personalization
Default country — for phone number formatting

Phone and SMS Data

Registered phone numbers — the numbers you register as SMS gateways
SMS message content — the messages you send from your web portal, and the messages that arrive for your registered number
Contact phone numbers — recipients and senders of SMS messages
SIM slot selection — to route messages through the correct SIM
Message status and delivery timestamps — to track delivery and retries

Device Data

Firebase Cloud Messaging (FCM) token — to send push notifications for incoming messages
Heartbeat data (charging status, online status) — to monitor phone availability
Crash logs — collected via Firebase Crashlytics to identify and fix app crashes

Billing Data

Subscription plan and message balance — managed via Google Play Billing or LemonSqueezy
We do not store full payment card details — payments are processed by the respective payment providers

How We Use Your Data

To send SMS messages you compose on the web dashboard through your registered Android phone
To show, in your web portal, the incoming messages that arrive for your registered number
To display conversation history and message delivery status
To notify you of incoming messages via push notifications
To manage your subscription and messages
To monitor phone availability for reliable message delivery

SMS Permissions Disclosure

The PalmText Android app requests the following permissions:

SEND_SMS — to send the messages you create in your web portal from your phone's SIM
RECEIVE_SMS — to check the incoming messages that arrive for your registered number and show them in your web portal

The app shows a prominent disclosure dialog explaining the use of these permissions before requesting them. SMS data is only used to deliver and improve the app's core functionality. It is not sold or shared with third parties for any other purpose.

Data Sharing

We do not sell, share, or transfer your data to third parties. All SMS data is processed solely within the PalmText app and web dashboard to deliver and improve the app's core functionality.

Data Security

All data is transmitted over HTTPS. PalmText has no passwords: you sign in with a one-time code sent to your email, which expires after 10 minutes and is stored only as a secure hash. API keys can be revoked or replaced at any time in Settings.

PalmText support staff can view your account, device and message details (such as delivery status and timing, never the text of your messages) to help you, and every access is logged.

Data Retention

Data retention is determined according to your subscription package. You can delete messages and conversations at any time. When you delete your account, all associated data is permanently deleted.

Your Rights

Access your personal data
Delete your account and associated data — in the web portal under Settings → Profile → Delete account, or from palmtext.com/account/delete
Export your message history — in the web portal under Settings → Profile → Download CSV
Revoke SMS permissions at any time through Android system settings

Children's Privacy

PalmText is not directed at children under 13. We do not knowingly collect data from children under 13. If you believe we have collected data from a child, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected].